Refund & Cancellation Policy

Because each project is designed and built specifically for you, the time and work involved begins as soon as a project starts. This policy explains what happens if you wish to cancel. It does not affect your statutory rights, including any rights you have as a consumer under the Consumer Contracts Regulations or equivalent law.

If you cancel after approving your quote but before we have started any work, you will receive a full refund of any amount you have paid. If you are a consumer, you also have the right to cancel within 14 days of the contract being formed without giving a reason.

You may cancel a project at any time after work has started. In that case you will be charged only for the work carried out up to the date we receive your cancellation, calculated in proportion to the agreed scope and price. Any amount paid above that figure will be refunded.

If you are a consumer and you asked us to begin work within the 14-day cancellation period, you can still cancel during that period, but you will pay a proportionate amount for the services provided up to cancellation.

Once a project, or an agreed stage of a project, has been completed and delivered in line with the agreed scope, the price for that completed work is payable and is not normally refundable. If you are a consumer and the services were fully performed within the 14-day period at your express request, you acknowledge that the right to cancel is lost once performance is complete.

Designs, code and content created specifically for you cannot be resold or reused for another customer. For this reason, custom work already completed is charged as described above. On payment for completed work, we will provide you with the work produced up to cancellation.

If our work does not match the agreed scope, or has not been carried out with reasonable care and skill, please tell us. We will first aim to put it right. If we cannot, you may be entitled to a full or partial refund.

Approved refunds are made in the original payment currency to the original payment method within 14 days of confirming the refund.

Email support@liveincolorcare.com with your name, business name (if applicable), the project or quote reference and a short description of your request. We will acknowledge your request and confirm the outcome, including any amount to be refunded, in writing.

Ongoing support & maintenance arrangements can be cancelled at the end of the current billing period by emailing us. Any notice period will be set out in your agreement.