Service Delivery Policy

You tell us what you need using the enquiry form on our Contact page or by emailing support@liveincolorcare.com. The more detail you provide about your business, goals and timescales, the more accurate our proposal will be.

We review your requirements and send you a written proposal setting out the scope, deliverables, total price in GBP, payment terms and expected delivery arrangement. We can adjust the proposal with you before you approve it.

Once you approve the proposal, or complete payment for a package through our Stripe checkout, we send you written confirmation by email of the service purchased, the amount paid, our business details and our refund and cancellation terms. Work begins only after this confirmation.

All design, development and consulting work is carried out remotely. Communication takes place by email and, where agreed, by online video call. No physical goods are shipped.

During the project we may supply drafts, design previews or staging links for you to review. Your feedback is incorporated in line with the revision rounds included in your agreed scope.

On completion, we deliver electronically. Depending on your project, this may include publishing your completed website, sending final files, or providing access details to your website, store or administration area. You review the work before final delivery.

Project times vary depending on complexity and the agreed scope. The expected delivery arrangement is stated in your proposal. If anything is likely to change it, for example delays in receiving content, we will let you know promptly.

Post-launch or standard support is included as described in your package. Ongoing support & maintenance is available separately. For help at any time, email support@liveincolorcare.com.